Check to see if anyone else around you is having a similar problem.
If so, it might be a general problem from your ISP or internal network
connection.
LAN
Firstly, ensure the network cable is connected to both the computer and the wall or modem firmly. Secondly, check whether the network cable is properly connected to the back of the computer, you should see a little green light right where the cable connects. If the light isn’t on or flashing, then you are not getting a signal to the computer. If rebooting doesn’t fix it, contact the ISP or your network manager
Wireless
Ensure the wireless adaptor button of your PC is on. Hover the network icon on the toolbar to ensure you are connected and also on internet, else click to connect and then input the network credentials if it is a secured network. Disconnect and reconnect to the wireless network, if you can’t still access the internet, Restart your computer
For complex problems, a more drastic solution may be required, such as reformatting your hard drive, reinstalling programs, or reinstalling your operating system. If you're not a computer expert, it's possible that you could make the situation worse, so it's best to consult a professional if you believe a drastic solution is needed.
LAN
Firstly, ensure the network cable is connected to both the computer and the wall or modem firmly. Secondly, check whether the network cable is properly connected to the back of the computer, you should see a little green light right where the cable connects. If the light isn’t on or flashing, then you are not getting a signal to the computer. If rebooting doesn’t fix it, contact the ISP or your network manager
Wireless
Ensure the wireless adaptor button of your PC is on. Hover the network icon on the toolbar to ensure you are connected and also on internet, else click to connect and then input the network credentials if it is a secured network. Disconnect and reconnect to the wireless network, if you can’t still access the internet, Restart your computer
For complex problems, a more drastic solution may be required, such as reformatting your hard drive, reinstalling programs, or reinstalling your operating system. If you're not a computer expert, it's possible that you could make the situation worse, so it's best to consult a professional if you believe a drastic solution is needed.
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