If the printer will not print, the first step is to determine the
type of problem the printer is having. The two main problems you would
experience would be a mechanical/electrical problem or a communication
issue.
1. Many models have a built-in self test option which allows you to print a test page by holding down the feed button for a few seconds. The power button will begin to flash and a test page will print. If the printer self test fails, your problem is with the printer itself rather than the printer cable or computer. Should this occur, you should contact a technician.
2. If the printer self test prints, the next step is to have Windows print a test page. Click on Start, Settings, Printers, and right click on the icon of the printer with the problem. Select properties and press the Print Test Page button. If the test page fails to print, make sure the printer cable is firmly seated in both the computer and the printer. You should also check the ends of the printer cable to make sure that none of the prongs are bent. If the test print fails, or if the print consists of nonsense characters or a few characters printed over many pages, you need to uninstall then reinstall the drivers for your printer.
Paper feed problems and jams can often be resolved by using paper which conforms with the specifications provided by the printer manufacturer. On ink jet printers, the rubber rolls which pick up each sheet can sometimes become coated with paper residue which decreases the friction. Cleaning off the residue can sometimes solve paper feed problems.
1. Many models have a built-in self test option which allows you to print a test page by holding down the feed button for a few seconds. The power button will begin to flash and a test page will print. If the printer self test fails, your problem is with the printer itself rather than the printer cable or computer. Should this occur, you should contact a technician.
2. If the printer self test prints, the next step is to have Windows print a test page. Click on Start, Settings, Printers, and right click on the icon of the printer with the problem. Select properties and press the Print Test Page button. If the test page fails to print, make sure the printer cable is firmly seated in both the computer and the printer. You should also check the ends of the printer cable to make sure that none of the prongs are bent. If the test print fails, or if the print consists of nonsense characters or a few characters printed over many pages, you need to uninstall then reinstall the drivers for your printer.
Paper feed problems and jams can often be resolved by using paper which conforms with the specifications provided by the printer manufacturer. On ink jet printers, the rubber rolls which pick up each sheet can sometimes become coated with paper residue which decreases the friction. Cleaning off the residue can sometimes solve paper feed problems.
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